Q:What are the benefits of an LED display over other displays?
A: LED video walls are a powerful, versatile display solution that offers high brightness, contrast, and true-to-life color reproduction.
You get brighter, more vibrant colors with an LED wall than with an LCD video wall.
You also get wide viewing angles, seamless displays, and a longer life span than with LCD.
Since you can set up LED tiles in custom configurations and sizes, they give you a seamless display to fit your video wall project.
Q:What are the primary applications of LED video walls?
A: They excel in various settings, including control rooms, conference and meeting rooms, corporate lobbies, simulation and visualization environments, and auditorium installations. They also serve as dynamic digital signage due to their seamless design. Additionally, their scalability makes LED video walls an ideal choice for larger installations.
Q: What is the general method of transportation?
A: Typically, we advise shipping via sea freight as it is cost-effective for bulk orders. However, we also offer transportation options by air and express services to cater to various delivery requirements and timelines.
Q: How long does it take to ship?
A: Shipping times vary based on the location of the warehouse and the shipping method chosen. If the products are shipped from our European warehouse, it typically takes 2-4 days. Shipping from China by air usually takes about 10 days, while shipping by sea can take around 2 months.
Q: What trade delivery terms are you supported?
A: FOB Shenzhen port or European door to door
Q:When can the shipment be sent out?
A: In-stock items 24-28 hours, out-of-stock items.15-25 days
Q:What currencies does your company accept for payment?
Q:What payment methods does your company support?
T/T
Credit Card
Alipay International
Payoneer
Western Union
For any additional payment methods or inquiries, please feel free to consult our team.
Q: How can I service and repair an LED video wall?
A: During the warranty period, if the product is damaged, please return it to our overseas warehouse for free repair. If it is out of warranty, a certain repair fee will be charged.
Q: Can you provide installation service?
A: Currently, we offer installation services only in Europe, but we are working to expand this service to other countries soon.
To install your screen, we will have to approach the screen frame design individually.
Order process when we install your screen:
- Before placing an order – you send us the detailed technical drawing of the screen.
- After placing the order – you send us one cabinet for design purposes.
- Before picking up the product – you provide us the screen to install it on the frame.
Q: Can we do maintenance from front if the rear space of installation is very limited?
A:Of course, we have professional maintenance personnel with professional equipment to replace damaged parts.
Q: What are the maintenance requirements for an LED video wall?
A: Proper maintenance of your LED video wall is crucial for ensuring longevity and optimal performance.
Maintenance requirements include temperature checks, humidity control, and regular cleaning using a soft bristle brush or compressed air with no moisture content. It’s also important to do regular calibration and preventive checks to avoid any dead pixels.
Q:How many volts are supported？
A: Generally 110V-220V， But we can provide the corresponding power supply according to your requirements.
Q: Can it play sound?
A: Yes, if you connect the external speakers.
Q: How long is the warranty of LED display?
A:Our standard warranty period is 2 years.
Q: What is the lifespan of the product?
A: The lifespan of the product is up to 100,000 hours.
Q: Is your LED screen waterproof?
A: Our product has two types: indoor and outdoor. The outdoor types are fully waterproof(IP65). You can easily use it in the rain. Each element is resistant to rain (structure, floor, screen frame, screen, etc.)
Q: Can it be customized?
A: Of course, for more details, please bring your drawings and customization requirements.
Q: Information that will help us create an offer for you.
Your country.
Specific selected product.
Screen size.
If you want to buy our screen – enter pixel pitch.
If you want to install your screen – send us a technical drawing of the cabinet.
Q: What if I don’t know which product to choose?
A: Send us:
What you want to use the product for.
Your budget.
The screen size what you need.
Whether you want to buy a screen solution or we have to install your screen.
List us the functionalities that you find useful.
Based on this, our sales specialist will suggest the best solutions.
Q: How do I choose the right size and resolution for my LED video wall?
A: Choosing the right size and resolution for your LED video wall depends on several factors. The first is viewing distance, which helps determine both pixel pitch target and cost.
Other factors to consider are the intended use of the video wall, whether it’s an indoor or outdoor application, the space available, your environment, and your budget.
